Where are SGG Apparel products shipped from?
All SGG Apparel products are designed and shipped from Liverpool.
Which countries do you deliver to?
We deliver globally. Our carrier may restrict delivery to some countries at certain times and if you can’t see your country when checking out, please contact us at email@example.com.
How can I pay for my order?
We accept all the payment methods listed below:
Visa, Mastercard, AMEX, Apple Pay (on compatible devices), G Pay, Shopify Pay.
What currencies are accepted on the store?
You can browse the store in several currencies but all transactions are in British Pound Sterling (GBP). Prices displayed throughout the store in other currencies are indicative only. Please be aware that your bank may charge you for transactions not made in your own currency.
How long will my order take?
We aim to ship all orders in 24 hours. UK orders will normally take 2 to 3 days and international orders 3 to 5 days to be delivered.
UK delivery is made by DPD, Republic of Ireland delivery is made by Nightline and all other international delivery is made by DHL Express.
How much does delivery cost?
Delivery costs can be found on our Delivery & Returns page.
What carriers do you use?
UK delivery is made by DPD, Republic of Ireland delivery is made by Nightline and international delivery is made by DHL Express.
How can I track my order?
You’ll will receive a notification when we’ve shipped your order. Once the carrier has received the parcel you’ll receive a tracking e-mail from them with track and trace information.
Can I cancel or amend an order?
We aim to ship all orders in 24 hours and this normally means we can’t make any changes once you’ve placed it. If you notice very quickly that you’ve made a mistake or want to cancel – please contact us at firstname.lastname@example.org and we’ll try and help.
An item is missing from my order
Some items may be in a separate parcel due to the size of some of our products. If the full order has not been delivered please contact email@example.com.
I want to return an item for an exchange or refund
Extended Christmas Returns
Purchases made between 30th November 2018 and 24th December 2018 may be returned for exchange or refund until Sunday 20th January 2019. Usual exclusions apply.
If you are not completely satisfied with your purchase, you may return it to us within 14 days of receipt for an exchange or refund.
Please include your original order invoice and make a note of the requested size or if you wish to receive a refund. If you don't have your original invoice, please include a note with your order number and requested size or refund request.
We recommend returns are sent to us by recorded delivery. We cannot accept responsibility for lost returns. A refund or exchange will be issued upon receipt of the returned product or products provided they arrive back to us in an unworn & unwashed condition with all labels and tags attached. Exchanged items will be sent back to you via standard delivery.
We will refund return postage for any faulty items.
PO BOX 211
Can you give us more information on your product?
We have detailed descriptions on each product as well as model imagery and a size guide. If you have specific product questions, please contact us at firstname.lastname@example.org. Our products have passed recent ethical audits.
Do you have a size guide?
Yes, the size guide can be found here.
What size is Steven wearing in the images used on the store?
Unless otherwise indicated on the product page, Steven is wearing a size medium (M).
What fit is the product?
The product is authentic to Steven's style and so the majority of our product is slim fit. If you don’t normally order slim fit product, then we recommend ordering a size up on products marked as slim fit. You can check out our size guide here.
Can you tell me if an item is coming back into stock?
We don’t currently have the facility to tell you when an item will be coming back into stock. Check out our SGG Apparel Instagram and SGG Apparel Twitter accounts for posts on re-stocks or new products.
Can I buy SGG Apparel in store?
At present SGG Apparel is exclusively available via sggapparel.com
Can I buy SGG Apparel in women's and children's sizes?
The initial SGG Apparel product collection was fitted on Steven and is based on his style. A link to our size guide can be found in the footer.
I work for a media company and I’d like more information on SGG apparel
Feel free to contact our PR team email@example.com.
I want to stock SGG apparel product
SGG Apparel products are currently exclusive to sggapparel.com but serious business enquires can be sent to firstname.lastname@example.org.